![]() Investigates operational complaints from the Public Safety and Public Service field radio users.Ĭonfigures and reconfigures field radio equipment as required to meet the needs of the individual users and their agencies.Įffectively communicates to users and customer's problems and solutions in an effective, courteous, and professional manner. Maintains logistical control of special event/tactical radios receives and inventories both radios submitted for repair and radio designated as replacements. Provides diagnostic services, programs radios as required and maintains radio database. Uses local assignment system software package that creates and stores the database for all field units, which includes the unit serial number, unit ID, the talkgroup configuration for the system and each field unit and the features enabled on each unit. Uses computers with Motorola Radio Service Software to change and program the personalities of portable and mobile radios to comply with each user's and user agency's needs. Performs installs, adds, moves and changes for all distributed computing technologies both independently and under the direction of our customers. ![]() ![]() Maintains equipment inventory and service logs.Ĭoordinates vendor provided service repairs to maintain inventory and security of spare radios and peripheral equipment and ensures the proper and timely maintenance of all radios, computers and related equipment. Monitors the radio and microwave alarm system, determines and instates the proper course of action. Is responsible for investigating system or equipment complaints reported by customers. Addresses system or equipment issues reported by customers in person or over the telephone.
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